CANDY Service Center

Effective Date: 22/8/2024

Welcome to the Candy Service Center’s Privacy Policy. Your privacy is important to us. This policy explains how we collect, use, and protect your information when you interact with our website or contact our service center in Dubai.

Disclaimer

We are not affiliated with, authorized by, or officially connected to the Candy brand or its parent company. We are an independent service provider offering repair and maintenance services for Candy home appliances.

1. Information We Collect

1.1 Personal Information

When you contact us via phone, we may collect personal information such as:

• Name

• Phone number

• Address details for service requests

1.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

• Browser type and version

• IP address

• Pages visited on our website

• Time spent on our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide repair and maintenance services for Candy appliances

• To respond to inquiries and requests

• To improve our services

• To comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information:

• With trusted service providers who assist us in delivering our services

• To comply with applicable laws or legal processes

4. Data Protection and Security

We are committed to protecting your information. Our systems are secured with measures such as:

• SSL encryption for data transmission

• Secure data storage practices

• Access controls to limit unauthorized access

While we take all reasonable precautions, no method of data transmission or storage is entirely secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Personalize content

You can manage cookie preferences through your browser settings.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and UAE data protection laws, you have the following rights:

• Access: Request access to your personal information.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Restriction: Request restriction of processing your data in certain situations.

• Portability: Request transfer of your personal data to you or another organization.

• Objection: Object to the processing of your personal data under certain conditions.

To exercise your rights, please contact us at:

Phone: +971 588 036 705

7. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: When you have provided explicit consent for a specific purpose.

• Contract: When the processing is necessary for the performance of a contract.

• Legal Obligation: When we are legally required to process your data.

• Legitimate Interests: When the processing is necessary for our legitimate business interests, except where overridden by your rights and freedoms.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Candy Service Center – Dubai
Address: Sheikh Zayed Road, Dubai, United Arab Emirates
Phone: +971 588 036 705

Thank you for trusting Candy Service Center with your appliance needs and personal information.